Privacy Policy
Effective Date: 11/22/2022
Last Updated: 2/28/2026
1. Introduction
Welcome to Omni Smart Homes ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, request services, or interact with us online or offline.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information
When you fill out forms, schedule appointments, or purchase services, we may collect:
- Full name
- Email address
- Phone number
- Service address
- Billing address
- Payment information
- Property details related to installation
B. Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referring website
C. Communication Data
If you contact us via phone, text, email, chat, or social media, we may retain those communications.
3. How We Use Your Information
- Provide and install smart home and security services
- Process payments and recurring monitoring subscriptions
- Schedule appointments
- Respond to inquiries and customer support requests
- Send service updates, billing notices, and system alerts
- Improve our website and services
- Send marketing communications (you may opt out anytime)
- Comply with legal obligations
4. Payment Information
Payment transactions are processed through secure third-party payment processors. We do not store full credit card or banking details on our servers.
Recurring monitoring payments are processed securely in accordance with industry standards.
5. Text Messaging & Email Communications
By providing your phone number or email address, you consent to receive:
- Appointment confirmations
- Service reminders
- Billing notifications
- Account-related communications
- Marketing messages (optional, opt-out available)
You may opt out of marketing messages at any time by:
- Clicking "unsubscribe" in emails
- Replying STOP to SMS messages
- Contacting us directly
Message and data rates may apply.
6. Sharing of Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Monitoring centers
- Installation technicians
- CRM and automation platforms
- Marketing service providers
- Legal or regulatory authorities if required
All third-party providers are required to maintain confidentiality and security standards.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Store preferences
- Deliver relevant advertisements
You may disable cookies through your browser settings, though some features may not function properly.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
10. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
14. Contact Information
Omni Smart Homes
6100 Oak Tree Blvd Ste 200
Indepence, OH 44131
support@omnismarthomes.com
844.666.4321